Legal Policy

Terms of Service

Effective: May 2026. Please read these terms carefully before placing an order. Use of our platform signifies agreement with these policies.

1. Scope of Services

imei.ae (operating as “Cellular Geeks”) provides dedicated hardware checking and software configurations through this web portal. Our core suite includes:

  • Comprehensive device IMEI lookup and status analysis databases.
  • Permanent remote phone carrier unlocking.
  • Walk-in physical device repair services based in Dubai, UAE.
  • Wholesale device packages and B2B supply channels.

All service packages are subject to inventory and real-time database connection availability.

3. Delivery & Estimates

While database checks are performed instantly, carrier network unlocks operate on global priority queues.

Turnaround times displayed on checkout pages are calculated estimates based on current carrier volumes. Cellular Geeks is not liable for delayed processing windows directly resulting from third-party server maintenance, carrier backlogs, or global database updates.

4. Refund & Cancellation Policy

We stand by our success rates. Our transactional refund terms are structured as follows:

  • Unlocks: If we are unable to process or successfully complete an unlock order on your international carrier, you are entitled to a full refund.
  • IMEI Checks: Because checks pull live unblurred findings from the databases instantly, checks are non-refundable once data has been loaded.
  • Hardware Repairs: Dubai walk-in hardware replacements are backed by a standard 90-day parts warranty.

5. Contact Support

If you have any questions regarding our terms, processing times, or custom bulk orders, please get in touch with our team through our support lines: